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FAQs
Order Verification & Security
To protect our customers and ensure the security of every transaction, Castle Coins reviews all orders before dispatch. Orders may be subject to additional verification checks, particularly for higher-value purchases.
If your order is selected for verification, we may contact you by email to confirm your details before we process and dispatch your order. Please ensure the email address provided at checkout is monitored so we can reach you promptly.
To help your order process smoothly:
- Ensure your billing address matches the address registered with your card
- Ensure the billing and shipping addresses match
- Use the same device and network you normally shop from
We aim to process all verified orders within 3-5 business days. Castle Coins reserves the right to cancel any order where verification cannot be completed satisfactorily. In such cases, a full refund will be issued promptly.
If you have any questions about your order status, please contact us at info@castlecoins.co.uk
Do you ship outside the UK
Currently we only ship to with the United Kingdom. We hope to expand this to other locations in the future.
Do you have a physical location as well?
We only operate online.
How long will it take to receive my order?
We aim to process orders within 3-5 business days. Once passed onto the courier it should take 1-2 days to arrive for express delivery and 3-5 days for standard delivery. Please note we are not the courier, as such we are not responsible for any delays once the parcel(s) are in their possession.
Do you eat, sleep, repeat coins?
Yes, we love them. Not just for their intrinsic value, but for the stories they can tell and the memories they preserve. Coins are more than pieces of metal—they are connections to history, heritage, and personal milestones. As a family business, we take pride in helping collectors and investors discover, preserve, and pass on these remarkable pieces for future generations.
You have multiples of a numbered product I am after, can I chose which number I get?
Unfortunately not, items are picked at random
My coin looks blemished, has milk spots. Can I return it?
All silver is vulnerable to an imperfection known as milk spots/white spots. As such we do not offer refunds or exchanges.
Why are gold and silver coin prices higher than the spot price?
The spot price reflects the current market value of the raw metal only. The price of a gold or silver coin includes additional costs such as minting, refining, packaging, transportation, insurance, and dealer operations. Popular or limited-edition coins may also carry a premium due to their collectability and demand. As a result, precious metal coins are typically sold above the spot price.