Shipping policy

1. Processing Time

We aim to process orders within 1-2 business days. Orders are not shipped on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Order Verification

To protect our customers and maintain the security of every transaction, Castle Coins Ltd may carry out additional verification checks on orders prior to dispatch — particularly for higher-value purchases. If your order is selected for verification, we will contact you by email to confirm your details. Please ensure the email address provided at checkout is actively monitored.

To help your order process without delay, please ensure your billing address matches the address registered with your payment card. Castle Coins Ltd reserves the right to cancel any order where verification cannot be completed satisfactorily. A full refund will be issued in such cases.

3. Shipping Rates & Delivery Estimates

Once processed, all items are shipped using Royal Mail 1pm Special Delivery, it depends on the courier as to whether items are delivered on weekends and public holidays.

Note: Delivery delays can occasionally occur due to factors beyond our control. delays by the courier are beyond our control and it is not our responsibility. Castle Coins Ltd is not liable for any delay by the courier.

4. Shipment Confirmation & Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped.

5. Customs, Duties & Taxes

We are not responsible for any customs duties, taxes, or fees applied to your order. All charges imposed during or after shipping are the customer’s responsibility.

We are also not responsible for any credit or debit card fees associated with any purchases.

6. Damages

If your order arrives damaged, please contact us immediately at info [at] castlecoins [dot] co [dot] uk with photos of the item and packaging. We will work with you to resolve the issue promptly.

7. Contact Us

For any questions about your order or our shipping policy, please email info [at] castlecoins [dot] co [dot] uk.