FAQs

How long does delivery take?

We aim to process orders within 1-2 business days and ship via Royal Mail 1pm Special Delivery.

Once processed it should be delivered by the courier by 1pm the next day provided the collection cut off is met and the courier has no issues within their network. 

Castle Coins Ltd is not liable for any delays once the parcel has been handed over to the courier, please refer to the tracking number for updates.

Order verification and security

To protect our customers and ensure the security of every transaction, Castle Coins reviews all orders before dispatch. Orders may be subject to additional verification checks, particularly for higher-value purchases.

If your order is selected for verification, we may contact you by email to confirm your details before we process and dispatch your order. Please ensure the email address provided at checkout is monitored so we can reach you promptly.

To help your order process smoothly:

  • Ensure your billing address matches the address registered with your card
  • Ensure the billing and shipping addresses match
  • Use the same device and network you normally shop from

We aim to process all verified orders within 3-5 business days. Castle Coins reserves the right to cancel any order where verification cannot be completed satisfactorily. In such cases, a full refund will be issued promptly.

If you have any questions about your order status, please use the contact form.

Do you ship outside the UK?

Currently, we only ship to addresses within the United Kingdom. We do not offer international shipping at this time. We hope to expand to additional destinations in the future, so please check back for updates.

Northern Ireland Customs

Please be aware items shipped to Northern Ireland may be subject to additional customs charges, fees and delays.

Do you have a physical store I can visit?

No, Castle Coins is an online-only store. We do not have a physical retail location. All orders are placed through our website and delivered directly to your door.

My silver has milk spots/looks blemished, can I return it?

All silver is vulnerable to an imperfection known as milk spots/white spots. As such we do not offer refunds or exchanges.

The COA number shown in the product photos — will I receive that exact number?

The COA number displayed in our product photography is for illustrative purposes only and is not necessarily the number you will receive. Your item will come with its own unique COA number, which may differ from the one shown in the images.

Contact Us

Have a question, check out the FAQ section above first. If you still need help, sign in to use the contact form.